Purchasing and Shipping Policy

Delivery

International Shipping

International Shipping

  1. Payment on our website covers product costs and shipping to your destination only. Additional customs duties and taxes may apply depending on your country’s regulations.
  2. Inspections may occur during transit or at the final destination. Customers are solely responsible for verifying whether food items are permitted with their customs authorities.
  3. Orders shipped internationally through DHL Express.
  4. Any shipment may take 5-8 working days to be delivered.
  5. Items may be subjected to customs inspection/need to get certain approval.

Countries we don't ship to

We don’t ship to the following countries:

 

  1. Afghanistan
  2. Algeria
  3. Argentina
  4. Belgium
  5. Bolivia
  6. Brazil
  7. Chile
  8. Colombia
  9. Costa Rica
  10. Cuba
  11. El Salvador
  12. Dominican Republic
  13. Ecuador
  14. Egypt
  15. Ghana
  16. Greece
  17. Guatemala
  18. Haiti
  19. Honduras
  20. Indonesia
  21. Iran
  22. Mexico
  23. Nicaragua
  24. Panama
  25. Paraguay
  26. Peru
  27. Poland
  28. Portugal
  29. Puerto Rico (US)
  30. Russia
  31. Spain
  32. Thailand
  33. Tunisia
  34. Turkey
  35. Ukraine
  36. Uruguay
  37. Venezuela.

Countries Weight Limitation

There is control over the quantity shipped to some of the countries as shown below:

  1. Austriaย ย ( 1 kg per address )
  2. ย Denmark ( 1 Kg per address )ย 
  3. Italy ( 1 Kg per address )ย 
  4. Sweden ( 3 Kg per address )ย 
  5. Finland ( 3 Kg per address )ย 
  6. Germany ( 3 kg per address )ย 
  7. ย Ireland ( 1 Kg per address )ย 
  8. Latvia ( 1 Kg per address )ย 
  9. Luthuania ( 1 Kg per address )ย 
  10. Malta ( 1 Kg per address )ย 
  11. ย Poland ( 1 Kg per address )ย 
  12. Portugal ( 1 Kg per address )ย 
  13. Romania ( 1 Kg per address )ย 
  14. Slovakia ( 3 Kg per address )ย 
  15. Slovenia ( 1 Kg per address )ย 
  16. The Netherlands ( 3 Kg per address )ย 
  17. Lebanon ( 1 Kg per address )ย 
  18. Morocco ( 1 Kg per address )ย 
  19. France ( 1 Kg per address )ย 

Shipping Information

  1. The shipping information buyer is responsible for the provided date or info such as ( first name, second name, address, and phone number)
  2. Baklavati is not responsible for any incorrect info and we canโ€™t change any information after Shipping.
  3. Sending a gift toย friendsย inย some cases a customer may like to send the purchased item to a friend as a gift, Our website doesnโ€™t have any problem with that but the customer must inform the receiver and has his pre-approval For that, and the buyer is responsible for that,ย correct info is customer responsibility.
  4. Paypal Address. Before using PayPal for purchasing, make sure that the PayPal address is identical to the saved address on this website, we only use the address you saved on this website.ย If your PayPal address doesnโ€™t match your address on this website your order may be canceled or delayedย 

Taxes and Customs

All taxes, VAT, Customs fees, and other fees in the buyer’s country are the buyer’s responsibility, asking about the taxes in the buyer’s country is the buyer’s responsibility.

We will not refund any rejected item due to tax or fees

Genuine Products

Genuine

All items on this website come from the original manufacturer (Sweet Shop) providing a genuine item is our responsibility.

Expiry dates

Expiry datesย 

Shipping fresh items is our responsibility as well, as sweet products have a shelf life ( it may be 2 months to 6 months, based on the type or brand ).

Return Policy

Baklavati Sweets does not offer a refund for any purchased items, for more information and support please contact us at this phone number: +962 790027623

Brands Carousel